betphil Privacy Policy

1. Introduction

betphil ("betphil," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the betphil online gaming platform accessible at betphil.app (the "Platform"). This Privacy Policy ("Policy") describes how betphil collects, uses, stores, shares, and protects your personal information when you access or use the Platform and its associated services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines. By registering an account or using the betphil Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with betphil's Terms and Conditions, which govern your use of the Platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, betphil acts as the personal information controller in respect of the personal data collected through the Platform. This means betphil determines the purposes and means of processing your personal information.

betphil has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact betphil's DPO using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

betphil collects the following categories of personal data from players and Platform users:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine national ID, passport, driver's licence)
• Username and account credentials (password stored in hashed form only)

3.2 Contact Data

• Philippine mobile number
• Email address
• Residential address (province, city, barangay)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (GCash account reference, PayMaya / Maya account reference, bank account details for Philippine bank transfers, debit card details)
• Account balance history
• Bonus and promotional credit records

3.4 Gaming Activity Data

• Game session records (games played, bets placed, outcomes, timestamps)
• Wagering history across all betphil game categories
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookie identifiers and similar tracking data (see Section 8)

3.6 Communications Data

• Records of communications with betphil's customer support team (live chat transcripts, email correspondence)
• Survey responses and feedback submitted through the Platform

4. How We Collect Your Data

betphil collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud service providers; payment verification data from payment processors including GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory bodies in connection with licensing compliance or investigations.

5. How We Use Your Personal Data

betphil uses your personal data for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, betphil processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform betphil's obligations under the Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

betphil does not sell your personal data. betphil may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — to process deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist betphil in verifying player identity and age in compliance with Philippine regulations.
• Fraud prevention and security providers: Services that help betphil detect and prevent fraudulent activity, money laundering, and account abuse.
• IT infrastructure and hosting providers: Cloud and server infrastructure providers that host the betphil Platform and its data systems.
• Customer support platforms: Tools used to manage and respond to player support enquiries.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or court order.

All third-party service providers engaged by betphil are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data privacy law.

8. Cookies & Tracking Technologies

betphil uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse Platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data about how players use the Platform to help betphil improve its services. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content to betphil players. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the betphil Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings.

9. Data Retention

betphil retains your personal data for the following periods:

• Account and identity data: Retained for the duration of your betphil account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine financial record-keeping requirements.
• Gaming activity records: Retained for three (3) years from the date of the activity, or longer if required for dispute resolution or regulatory compliance.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, betphil will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10. Data Security

betphil implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and betphil's servers.
• Encryption of sensitive data at rest, including account credentials and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Two-factor authentication (2FA) options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.
• Staff training on data privacy and security obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betphil will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by betphil:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data betphil holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to betphil's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe betphil has violated your data privacy rights.

To exercise any of these rights, please contact betphil's Data Protection Officer using the contact details in Section 14. betphil will respond to all verified data subject requests within thirty (30) days of receipt.

12. Children's Privacy

The betphil Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming law. betphil does not knowingly collect personal data from persons under 21 years of age. If betphil becomes aware that personal data has been collected from an individual under 21, that data will be deleted promptly and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on the betphil Platform, please contact betphil's customer support team immediately so that appropriate action can be taken.

13. Changes to This Privacy Policy

betphil reserves the right to update or amend this Privacy Policy at any time. Where changes are material, betphil will provide advance notice to registered players via email or a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the betphil Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or betphil's data processing practices, please contact betphil's Data Protection Officer:

• Email: privacy at betphil.app
• Live Chat: Available 24/7 via the betphil Platform
• Response Time: betphil aims to respond to all privacy-related enquiries within 30 days

If you are not satisfied with betphil's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.